Pathetic

This company really sucks! Big time.

What I hate most about this company are the people who are not doing their job. These people are being paid a big amount of money for doing nothing. Fuck! So unfair.

What they used to do was to pull out agents to do the work for them. These friggin supervisors were saying that their hands were full. Full with what? Bull.

This time around, they can't pull any agents out since the queue is so high that they can't afford someone not to take calls. Fair. But then again, if an agent unfortunately gets a caller who asks for a supe right away, the agent can only do so much right?! Of course, the agent would ask a supe to take the call whether or not he/she was able to pull up the account. And what do they do? They refuse to take the call, which is so not right.

I did get 3 calls today which asked for a supe but I was able to de-escalate them. It's just so pathetic coz the customer actually has the right to talk to a supe. Oh well...

Sorry. I just had to let it out.

I can't wait to get outta here!